Trust & safety
Buying and selling safely on Alleba
Most Alleba shops are informal, family-run businesses, and payments happen directly between you and the seller. Here is what we check, and what you should check.
Verified seller badge
Sellers who want to accept online orders must send a government ID and a selfie holding it. Our team checks both by hand before the badge appears. Shops without the badge cannot switch on cart checkout at all.
Reviews from real orders
Only a buyer with a confirmed, paid order can leave a rating, and each order can be reviewed once. That means star ratings on Alleba cannot be padded with fake accounts.
You pay the seller directly
Alleba never holds your money. Payments go straight to the seller's GCash, Maya or bank QR, which is why the checks above matter — there is no card issuer to reverse the transfer for you.
If you are buying
- Prefer shops with the Verified seller badge, especially for anything over a few hundred pesos.
- Read the reviews, not just the average. Look for comments about delivery time and item condition.
- Keep your receipt or reference number until the item is in your hands.
- For meetups, pick a busy public place and inspect the item before paying.
- Be wary of a seller who pushes you off Alleba to a different chat app before you have paid.
- If a deal feels rushed or too cheap, slow down and ask questions first.
If you are selling
- Verify your identity — buyers convert far better on a badged shop.
- Use your own QR code, never someone else's account.
- Confirm payments promptly in your dashboard so buyers can review you.
- Post honest photos and a realistic delivery window.
- Reply to reviews, including the critical ones. It reads as accountability.
Something went wrong?
Every shop page has a “Report this shop” link at the bottom. Reports are private — the seller never sees who filed one. A shop that collects several reports in a short window is automatically flagged for our review, and we can suspend it while we investigate.